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Frequently asked questions

Clear before you subscribe.

How do credits work?

Packs are priced by level: 1 credit at P1 up to 6 at P6. Credits arrive after successful payment and reset—not roll over—after the next successful renewal.

Do I lose packs after cancelling?

A PDF you have already downloaded is yours and cancelling does not touch it. Downloading an edition you already own needs an active plan, but costs no further credits; only a new edition does.

What happens if renewal fails?

No new credits are granted and downloads pause meanwhile. PDFs you already have are unaffected.

Can I pay with PayMe or FPS?

Launch uses recurring card payment through Stripe only—no PayMe, FPS, AlipayHK or bank transfer.